Regent Taipei and All Nippon Airways (ANA) are cooperating again! After January’s collaboration for five-star in-flight menus featuring Taiwanese cuisine, Regent Taipei will be hosting an international learning exchange program for ANA flight attendants. The ANA team will be participating in Regent Taipei’s elite training programs with Tai Pan butlers and VIP Service department members, who offer private secretary and Japanese services for Tai Pan and VIP guests, respectively. With the goal of learning from each other, Regent Taipei and ANA will be cooperating to extend Regent Taipei’s signature bespoke, customized services to more guests worldwide.
Mr. Kazunori Shima, the General Manager of ANA’s Taipei Office, expresses: “ANA provides the best airline services on board, and we hope that every passenger enjoys a wonderful flight with us. From this January, our Regent in-flight menus featuring Taiwanese dishes were very popular among our guests, and we are pleased to have another opportunity to cooperate with Regent Taipei. We believe that we can learn many things from each other, and as Regent Taipei has always been very popular and successful among Japanese guests, this is an extremely beneficial experience to all of us at ANA. We hope to incorporate the Taiwanese people’s passion and intuitive, observation-based service into the Japanese culture of humble courtesy, and offer the most comprehensive service to our guests.”
Regent Taipei General Manager Mr. Morton Johnston explains: “Approximately 38% of Regent Taipei’s guests are from Japan, and Regent Taipei has always been studying practical ‘know-how’ to offer the most considerate and tailor-made services for our Japanese guests. ANA is known for superior service, and this is an amazing opportunity to learn from them. At the same time, we offer our own concepts and methods of bespoke, customized service. With ANA, we hope to extend the most complete, thoughtful, and unified service to guests at Regent Taipei who fly with ANA, as well as all of our international and local visitors.”