Name: David Good
Position title: Vice President of Operations
Company name: Centara Hotels & Resorts
When and why did you join the industry?
In 1981 after graduating from University. I had already gained my degree in hotel management and had undertaken several practical assignments as well as part time jobs and wished to pursue it as a career.
What do you like most about your job?
The variety of work and the challenges which are always different from one day to the next. It’s also a continual learning experience.
What’s one of the biggest achievements of your career so far?
My biggest achievement was probably when I assumed my first overseas management position outside of the UK. It was in Phuket, in a totally new environment and working culture but I made it a success and was promoted. Also, I successfully opened a hotel for the first time as a GM and received great feedback and plaudits for the work.
What’s the best advice ever given to you and who gave it?
When I was a junior manager, just starting out in the industry, at a hotel in London, the GM told me that you have to have passion and enjoy what you have chosen to do. Put your heart into everything and you will be fulfilled.
Who do you admire and see as a role model in the industry?
There are many great leaders and captains of the hotel industry. Certainly our Chairman at Centara Hotels, Khun Suthikiati Chirathivat, would be up there with the best for his wisdom and great business acumen but also equally for his caring and supportive nature.
What can people expect from your company and what sets it apart from the rest?
People can hopefully find some great hotels, in super locations but beyond the bricks and mortar, I hope they will find and experience a special feeling of warmth and friendly service. It’s what makes Thai hotels different from others.
What destinations are on your travel bucket list?
Too many to name but certainly an African Safari is up there as well as exploring Canada.
What’s a memorable travel experience you’ve had (good or bad)?
One special memory was travelling around the States in a large RV a few years ago and just roaming at will. It was different but hugely enjoyable.
What are three things you always take with you when travelling?
Laptop and phone I’m afraid, otherwise it would be my gym kit and a good book.
What direction do you see the industry heading in over the next five to ten years?
I see there being a greater presence of products online, better distribution and an increase in willingness to change quickly in response to latest trends. We have seen a rise in the importance of the affluent Asian traveller, which will mean some of our product offerings, for food and room may need to change or be adapted over the next few years. Also, there will be an increased push to streamline staffing costs and invest more in advanced technology to make our business more efficient.