Flight Review Korean Air Flight 122 Sydney to Seoul Economy

   
     
Flight Details:

Korean Air Flight 122. Sydney to Seoul, 28 October 2010. Seat: 30F, Economy.

Check-in and luggage allowance:

Due to a bit of a mix up with special meal requests, I did not take advantage of Korean Air’s online check in facilities, instead choosing to speak to a real person.

At the airport, three hours before flight departure, I was first in line and was told that most Korean Air passengers check in online.

Perhaps the friendliest and most helpful check in experience I’ve experienced at Sydney Airport, Korean Air representatives were quick to help with my meal requests, despite short notice.

A very polite catering manager was apologetic about the mix up (my fault entirely) and went above and beyond the call of duty.

Korean Air allows passengers to check in two pieces of luggage with a combine maximum weight of 20 kilograms.

Lounge Access

Korean Air makes use of Air New Zealand’s Sydney Airport lounge facilities, which provide a lovely light meal, internet and shower facilities and comfortable seats to pass the time.

The decorated tail of KE122 B777-200 from Sydney

Economy Seat/Cabin conditions:

Almost immediately upon entering the Boeing 777-200, my early morning funk was brightened by the light and refreshing interior décor of the aircraft.

Kitted out in fresh pastels, modern amenities and thoughtful touches (such as slippers), the aircraft seemed fresh and airy, a rare feat for any airline.

My aisle seat in the 3-3-3 configuration of the Economy cabin of a very full plane was very comfortable, given the 34 inch pitch.

Customer service:

Korea could get no better endorsement than its national carrier.

I was most impressed with the exceptional customer service shown to me and my fellow passengers by the friendly flight attendants, who not only played with anxious children, but also helped elderly passengers exercise.
All requests were met quickly and even a sickly passenger was given a hot water bottle and checked on at regular intervals throughout the flight.

Meal and snack service:

Well timed and certainly in big quantities, meals on board the flight were very tasty.

Flight attendants veganised the Korean classic Bibimbap for me and even showed me how to put the dish together.

Entertainment:

The audio and visual on demand service started immediately and ended shortly before landing, offering over 300 albums and a bucket of films and short features.

Options to adjust language made it possible to watch not only English language films, but also get a taste of Korean cinema.

On-time performance:

The plane departed and arrived on time.

Flight frequency:
Daily.

Source = e-Travel Blackboard: G.A
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