Preferred Hotel Group recognized the best of the best in awarding Hotel of the Year honors to hotels and resorts in each of its brands. Winners were announced at the conclusion of the company’s Annual Conference before an audience of 350 international hoteliers. Hotels were selected based upon excellence in customer service and guest satisfaction, and exemplify the values of Preferred Hotel Group.
"All of this year’s award recipients are the embodiment of Preferred’s Standards of Excellence, which are the defining element of our brands," said Lindsey Ueberroth, President. "We applaud their continued commitment to excellence in hotel keeping and their ongoing leadership within the industry."
Preferred Hotels & Resorts Hotel of the Year
The Upper House, Hong Kong
Since opening in October 2009, The Upper House has set new industry standards by introducing innovative technology and policies to enhance the guest experience – paperless arrival and departure experience replacing the traditional reception desk; iPod touch® and iPad® for guest use loaded with games, music, city and hotel information; and personalized attention from the Guest Experience Team. The hotel also offers the largest introductory room category in Hong Kong at 65 square meters. In addition, Café Gray Deluxe, the hotel’s signature restaurant, was recently awarded a one-star rating in the Michelin Guide.
Preferred Boutique™ "Resort of the Year"
Andara Resort & Villas, Phuket, Thailand
Named the "Best Villa and Condo Development" by the Thailand Property Awards every year since opening in February 2010, Andara Resort & Villas is impressive from its design, location, spatial accommodations, facilities, and service. The feeling of Asian fusion with luxury global ambience is presented in an understated manner. Developed by visionary Alan Zeman, one of Hong Kong’s best known entrepreneurs, Andara is truly a landmark, setting a new level of luxury in Phuket and Asia.
Summit Hotels & Resorts™ "Hotel of the Year"
Royal Plaza on Scotts, Singapore
Centrally located in the heart of the city, Royal Plaza on Scotts was the first property in Singapore to be smoke-free and continues to reinvent itself with regular staff training and refurbishments. The exceptionally friendly staff and value-added services such as free Internet, minibar, e-concierge, and creative gastronomic offerings proves that the hotel is truly focused on guest satisfaction. It is managed by Singapore’s most innovative and flamboyant hotelier, Patrick Fiat.
Awards were also presented for Hotelier of the Year, based upon a lifetime of achievement and their overall contributions to Preferred Hotel Group, and the I Prefer™ Hotel of the Year, a selection chosen by the creativity and actions taken at a property level to ensure that the guest rewards program is a success. Below is the list of this year’s other award recipients:
Source = Preferred Hotel Group