Scoot’s Refreshed Suite of Ancillary Products and Services Enhance Low-Cost Offering
Since its merger with Tigerair Singapore a year ago, Scoot has not only expanded rapidly in terms of fleet and network, it has also invested heavily in taking on new digital innovations and developing products that better meet new travel trends, provide better value for its customers, and enhance the overall travel experience.
Scoot Insider – Member Portal
Scoot introduced its first-ever member portal, Scoot Insider, which offers member-only benefits and an improved experience on the FlyScoot website. These include a Welcome discount voucher, faster bookings, member-exclusive and first-dibs on promotions, and more!
Scoot Insiders have the ability to save key and frequently-used details for themselves and their travel companions, and these details will be pre-populated during future bookings, saving time and effort. They can also view upcoming and past trips at a glance, manage existing bookings and store credit card details for faster payments. Scoot Insiders are also subscribed to an exclusive newsletter on the latest happenings at Scoot and upcoming promotions, so they will never miss out on a good deal. For a start, Insiders will receive a 15% off Welcome Voucher upon successful registration, and a 15% off Birthday Voucher every year to celebrate their special day! Insiders with a KrisFlyer (the Singapore Airlines Group’s frequent flyer programme) account can sync both accounts and unlock the benefits of earning and using KrisFlyer miles.
Currently the Scoot Insider portal, which has approximately 230,000 members, is available in Singapore, Australia, India, the Philippines, Malaysia, Germany, Greece, Hong Kong, Korea, Indonesia, Thailand, China, Taiwan and Japan, and will be launched in Vietnam by the end of August.
Directly Earn and Redeem KrisFlyer Miles with Scoot
KrisFlyer members can now directly earn a mile for every dollar spent on fares and selected add-ons, such as baggage and meals, when booking their Scoot flights on the FlyScoot website. KrisFlyer miles can also be redeemed on Scoot fares, taxes and selected add-ons. Upon login on the FlyScoot website, KrisFlyer profiles will be pre-populated for flight bookings and users can view upcoming and past trips at a glance, manage existing bookings and store credit card details for faster payments. By end 2018, members will have the option to subscribe to the Scoot Insider newsletter for exclusive promotions, deals and news.
Earning MilesKrisFlyer members earn one KrisFlyer mile per Singapore dollar spent on fares and selected add-ons on Scoot-only itineraries; or earn up to 25% of actual mileage flown on the Scoot sector when travelling on mixed itineraries (e.g. Scoot-Singapore Airlines/SilkAir interline flights, codeshares, etc.), depending on the ticket fare class.
Redeeming MilesMembers can redeem their KrisFlyer miles on fares, taxes and selected add-ons or mix their miles with cash.
This step forward in Scoot’s partnership with KrisFlyer signifies greater value for existing KrisFlyer members as they now have an additional option to redeem miles, from as low as 1,050 miles. What’s more, KrisFlyer members also get regular access to exclusive Scoot travel deals.
Automated, Faster, More Efficient Check-ins from Singapore
Since the introduction of Automatic Bag Drop (ABD) machines in July 2018, Scoot passengers departing from Singapore Changi Airport now have the option to experience end-to-end self-servicing at the airport for a faster, more streamlined check-in process for their flights. From collection of boarding passes and bag tags, to dropping off their checked luggage, customers can make use of the 24 self-service check-in kiosks (SSKs) and 8 ABD machines located at the Scoot check-in rows at Terminal 2.
More than half of Scoot’s customers now opt to use the SSKs, which allow check-in at their own convenience from 18 hours to 70 minutes before their scheduled flight departure.
Guests without checked baggage or document check requirements can also complete their check-in online and print their boarding passes at home to take advantage of Scoot’s special Scoot-to-Gate service, skipping airport check-in entirely and heading straight to departure immigration. Flights departing from Singapore as well as Berlin are currently eligible for Web Check-in, which is available from 72 hours to 1 hour before scheduled flight departure. There are plans to extend Web Check-in to more countries across the Scoot network by next year, subject to regulatory approval.
Scoot Takes Care of Your e-Visa Needs
An electronic visa (e-visa) application platform has been integrated within the FlyScoot website to dynamically offer within the flight booking process, depending on customers’ nationality and booked destinations, any applicable e-visas and their costs. Customers can then apply for the e-visas on the spot, or any time after they make their booking. This saves travellers the hassle of having to identify whether they require a visa, and provides a streamlined, user-friendly option to conveniently take care of their travel requirements. Powered by online visa provider Oevisa, the service features a simple application form, fast approval typically within one to three business days, easy visa retrieval and dedicated 24-hour support on email, Live Chat, Whatsapp, WeChat, and Facebook Messenger.
Scoot’s e-visa application service has successfully processed almost 20,000 e-visas to date, most of which are for travel to Australia. It currently facilitates applications for e-visas to Australia, India, Malaysia, United States and Vietnam, and more e-visa types such as the Australian e600 Visitor Visa and other destinations will be progressively added. By end-2018, applicants will be able to choose expedited options for faster e-visa processing during their flight booking, and even apply for urgent e-visas during Web Check-in.
Current e-Visas available:
Australia: Electronic Travel Authority (ETA) visa
India: e-Tourist Visa, e-Business Visa & e-Medical Visa
Malaysia: single-entry eVISA
United States: ESTA
Vietnam: Tourist eVisa
Scootsurance – Better Protection Tailored to Your Needs
Scoot has partnered AXA Travel Insurance to introduce Scootsurance, its new andcomprehensive travel insurance that can be conveniently purchased anytime from the FlyScoot website, whether during or after flight booking. Designed to create better value and meet the needs of customers before, during and after their trip, Scootsurance aims to provide customers with hassle-free travel and peace of mind. Guests are covered via a comprehensive range of benefits – essential protection for trip interruptions and cancellations, travel delays and misconnections, medical arrangements, baggage losses, full terrorism cover, accidental death and permanent disablement, among others – as well as the following new and enhanced benefits:
Emergency medical repatriation for travel back to one home’s country: On top of being evacuated to the nearest medical facility that can provide the treatment and care needed in the event of a medical emergency, the insured customer will also be transferred back home safely after his condition is stable.
Hospital visitation benefit:
Covers the travel and accommodation costs for a relative to visit and care for the insured customer during hospitalisation.
Child care benefit:
Covers the travel and accommodation costs for an adult to accompany the child(ren) home in the event an insured parent is hospitalised.
Fast track claims service: Quick and hassle-free experience in the event of a claim, for claims of up to S$500 that fulfil the policy requirements.
Scootsurance is also distinguished by exclusive benefits for Scoot customers, such as inflight personal accident protection of up to S$25,000 while on Scoot flights, and reimbursement of a booking even if it was paid for with KrisFlyer miles, in the event that passengers are unable to travel.
Currently only available for guests purchasing their Scoot flights with Singapore as their first point of departure, Scootsurance will be made available progressively for departures from other countries and is targeted to complete by the first half of 2019.
Flexiroam – Seamless Inflight to Ground Connectivity
From enjoying inflight connectivity onboard selected Scoot flights, guests can now travel seamlessly across the Scoot network and stay connected without the hassle of switching out their SIM card. Guests with flight bookings made through the FlyScoot website or the Scoot mobile app can obtain a complimentary Flexiroam X Microchip with 1GB of data that can be used in 64 Scoot destinations. Attaching the microchip on top of the existing SIM card allows customers to switch between their existing network and Flexiroam’s and top up as needed to enjoy data in Flexiroam’s over 100 destinations. By end-2018, existing Flexiroam users will also be able to exchange Flexiroam X data for inflight Wi-Fi data sessions on selected Scoot flights operated on Boeing 787 Dreamliners, allowing them greater ease when transitioning from air to ground.
1Shipping charges apply.
2All Scoot destinations except Vietnam and Maldives.