Name: Dan Quigley
Position title: Commercial Manager – AU & NZ
Company name: Anjuna
When and why did you join the industry?
I started my career in the travel industry with Flight Centre in 2008. The industry is in my blood. My Dad worked in the airline game for decades and Mum with hotel groups. I’m a huge advocate for travel and I love being a part of it. Travel creates unlimited personal and professional opportunities; and it’s the best conduit for new experiences and interactions that can benefit us all. Travel awakens and enriches people’s lives.
What do you like most about your job?
At Anjuna, there’s more than one item at the top of this list. Two at the top are undeniably our team, and the diversity of my role and responsibilities. One day I’ll be submerged in data and tech testing, yet the next day I’ll be on the road meeting with airlines and our travel agency partners, discussing how to benefit all facets of our businesses.
How did you end up in the position you are today?
My ‘professional’ introduction to the industry was completing a two-week work experience module with Qantas in 1998. That experience lit the spark of knowing that I wanted a long-term career in travel. After school I studied Commerce whilst working as a junior accountant, before branching across to banking for a couple of years. These experiences provided me with a pretty solid commercial foundation. From there, Flight Centre granted me with an opportunity to join them when I was 24. FCTG opened an incredible array of positions across various disciplines globally; from finance, to sales, to IT and beyond! Last year I relocated back to Sydney and was extremely fortunate to meet Jayne Davey, Managing Director of Anjuna and three consulting. Jayne initially took me on as Anjuna’s Global Commercial Analyst, before engaging me with the role of Commercial Manager in July.
What do you think sets your service apart from the rest?
Anjuna’s service and implied USP is simple; we’re your strategic airline partner. We challenge the model of an historic GSA by mandating ourselves, and our clients, to think and act differently. We prioritise effective communication and nurturing relationships. We pride ourselves on providing intelligence that delivers incremental revenue, productivity and profits. Our business is your business.
What’s one of the biggest achievements of your career so far?
With Flight Centre, I was chosen to become the Assistant Financial Controller for the group’s newly acquired ‘Liberty Travel’ retail brand in The States. It was a pretty big achievement for a 27-year-old. Being part of that initial executive team that successfully implemented an entirely new business model, and turned around results significantly within two years, gave an incredible sense of achievement as well.
What’s the best advice ever given to you and who gave it?
Personally, my Grandfather always advised me to “always address everybody by their first name”. This practice makes people feel acknowledged and respected. It’s a simple piece of advice, that absolutely rings true.
Professionally, the best advice I’ve received is “always put your people first. When you look after your people, optimised productivity is a natural bi-product. Profit growth is icing on the cake mate”. I received this advice from David Coombes who was one of my previous leaders in the U.S. Dave is now the Managing Director for Flight Centre New Zealand. A great man, and brilliant leader.
Who do you admire and see as a role model in the industry?
Billy McDonaugh; President of FCM Travel Solutions USA. I had the pleasure of working with Billy on the Liberty Retail brand for two years (2010-2012). During this time Billy transformed the entire business. His impact on the people and organisations he leads are infinite, and his commercial results speak for themselves.
Jayne Davey; Managing Director Anjuna & three consulting. Working with Jayne has been such a beneficial career move. I admire Jayne because she has gained experience across multiple facets of the travel industry. Jayne maintains a high expectation of excellence so there’s pride to all commercial outputs and deliverables. Jayne listens carefully, and encourages new ideas and approaches to work, which is imperative to our business.
What destinations are on your travel bucket list?
Morocco, India, Mongolia, and South Africa, to name a few.
What’s a memorable travel experience you’ve had (good or bad)?
Hot air ballooning in Cappadocia on the morning of my birthday a couple of years ago. An incredible experience!
What are three things you always take with you when travelling?
Particularly for overseas travel: a good sense of humour, endless cultural respect, and a smile.
Name someone famous you’d like to travel with and a destination you’d like to go with them.
Joanna Lumley. I watch her travel series religiously and would love to experience India with her, as she has close ties to the country and culture. She has an intrepid spirit and is an eccentrically cool globe trotter.
What direction do you see the industry heading in over the next five to ten years?
I see the industry heading in a more dynamic and intelligent direction. Inevitably, this means that we are going to experience a lot of change. The industry will become increasingly focused on consumer behaviour and branding; to maintain relevance, secure sales, and maximise bottom lines in the most effective ways possible. Additionally, the industry will be smarter with the data available to our businesses. Successful organisations will use data in the most insightful ways possible through the implementation of the right technology.